Terms and Conditions

Terms and Conditions for Sirislotus.com

Effective Date: 21/03/2025

Welcome to Sirislotus.com, an eCommerce platform owned and operated by Siris Media. By accessing and using our website, you agree to abide by the following Terms and Conditions. Please read these terms carefully before using our services. If you do not agree with any part of these terms, you should refrain from using our website.

1. General Terms

  • These terms govern your use of Sirislotus.com, including browsing, purchasing, and interacting with any of our services.
  • Sirislotus.com reserves the right to modify, update, or change these terms at any time without prior notice.
  • Continued use of our website after modifications indicate your acceptance of the updated terms.

2. User Accounts and Registration

  • To purchase products, users may need to create an account by providing accurate details, including name, username, mobile number, email address, and shipping address.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
  • Sirislotus.com is not liable for any unauthorized access to your account due to negligence in safeguarding login information.

3. Product Listings and Availability

  • We strive to provide accurate product descriptions and images; however, colors, sizes, and other attributes may vary slightly.
  • Product availability is subject to stock levels, and we reserve the right to cancel or refuse any order due to unavailability.
  • Prices are subject to change without prior notice.

4. Order Processing and Payment

  • Orders will be processed only upon successful payment confirmation.
  • Sirislotus.com accepts multiple payment methods, including credit/debit cards, UPI, net banking, and wallets via secure third-party payment gateways.
  • In case of failed transactions, users should contact their bank/payment provider.
  • Orders cannot be modified or canceled once they are processed.

5. Shipping and Delivery

  • We deliver products across India using reliable logistics partners.
  • Estimated delivery timelines will be provided at checkout but may vary due to unforeseen circumstances.
  • Customers must ensure that the shipping address provided is accurate. Sirislotus.com is not responsible for non-delivery due to incorrect address details.
  • If an order is undelivered due to recipient unavailability, customers may be required to bear additional shipping charges for re-delivery.

6. Return and Replacement Policy

  • Returns are accepted within 3 days from the date of delivery for eligible products only.
  • Food items and natural medicines are non-returnable due to hygiene and safety concerns.
  • Certain products qualify for replacement only in case of defects or incorrect items received.
  • No refunds are provided for any product.
  • For detailed return policies, please refer to our Return & Refund Policy section.

7. Cancellation Policy

  • Orders once placed cannot be canceled by customers.
  • Sirislotus.com reserves the right to cancel any order due to product unavailability, payment issues, or fraudulent transactions.
  • In case of order cancellation by us, a refund (if applicable) will be processed to the original payment method within 7-10 business days.

8. Intellectual Property Rights

  • All content on Sirislotus.com, including logos, text, images, graphics, and product information, is the intellectual property of Siris Media.
  • Unauthorized use, reproduction, or distribution of any content from this website is strictly prohibited.

9. User Conduct and Prohibited Activities

Users are prohibited from:

  • Providing false information during registration or order placement.
  • Using the website for any illegal, fraudulent, or harmful activity.
  • Attempting to interfere with the security, functionality, or integrity of Sirislotus.com.
  • Engaging in abusive behavior, spamming, or violating others’ privacy.
  • Copying, distributing, or using website content without permission.

Violating these conditions may result in termination of account access and legal action if necessary.

10. Limitation of Liability

  • Sirislotus.com and Siris Media shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • We are not responsible for delays, technical issues, or third-party service failures beyond our control.

11. Privacy Policy

  • We collect and process user information in accordance with our Privacy Policy.
  • By using Sirislotus.com, you consent to the collection and use of your data as outlined in our Privacy Policy.

12. Dispute Resolution and Governing Law

  • Any disputes arising from these terms shall be governed by the laws of India.
  • In case of any legal proceedings, jurisdiction shall lie in Vijayawada, Andhra Pradesh.
  • Users are encouraged to resolve issues amicably by contacting our support team before seeking legal remedies.

13. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

By using Sirislotus.com, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.