Return and Refund Policy

Return Policy for Sirislotus.com

Effective Date: 21/03/2025

At Sirislotus.com, we are committed to ensuring customer satisfaction. However, due to the nature of certain products, our return and replacement policy is outlined as follows:

1. Return Eligibility

  • Returns are accepted only for eligible products within 3 days from the date of delivery.
  • The product must be unused, undamaged, and in its original packaging with all tags, labels, and accessories included.
  • Proof of purchase (order confirmation, invoice, or receipt) is required to process a return request.
  • Customers must provide valid reasons for the return, including incorrect product delivery or damage during shipping.

2. Non-Returnable Products

For hygiene and safety reasons, the following items cannot be returned:

  • Food items, including pickles (vegetarian and non-vegetarian) and traditional Indian food products.
  • Natural medicines and health & personal care products.

3. Replacement Policy

  • Some eligible products can be replaced only if they are found to be defective, damaged, or incorrect upon delivery.
  • If a replacement is not available, we will provide a store credit that can be used for future purchases on Sirislotus.com.
  • To request a replacement, customers must contact us at contact@sirislotus.com or call +91 8500298800 within 3 days of receiving the product.

4. Process for Returns & Replacements

  1. Customers must email contact@sirislotus.com with their order details and images of the product (if damaged or incorrect).
  2. Once approved, the customer will be informed about the return pickup (if applicable) or the return shipping instructions.
  3. If the product meets our return criteria, a replacement will be processed.
  4. If the product does not qualify for a return or replacement, the request will be denied.

Refund Policy for Sirislotus.com

1. No Refund Policy

  • Sirislotus.com does not offer any refunds for returned or canceled orders.
  • Once a purchase is made, it is considered final and non-refundable.

2. Product Fees & Charges

  • We do not refund any product fees, shipping charges, or transaction processing fees.
  • In case of an issue with the order, we may offer a replacement or store credit, but no monetary refund will be processed.

3. Exceptions

  • In rare cases where an order cannot be fulfilled due to stock unavailability or operational issues, Sirislotus.com may cancel the order and provide a full refund at its discretion.
  • Refunds (if applicable) will be credited to the original payment method within 7-10 business days.

For any concerns regarding returns or refunds, feel free to reach out to us at contact@sirislotus.com or call +91 8500298800.