Privacy Policy

Privacy Policy for Sirislotus.com

Effective Date: 21/03/2025

1. Introduction Welcome to Sirislotus.com, owned and operated by Siris Media. At Sirislotus.com, we highly respect and value the privacy of our customers. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or purchase our products. We are committed to ensuring that your privacy is protected and that your personal data is handled securely and responsibly.

By using Sirislotus.com, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our website.

2. Information We Collect To provide you with a seamless shopping experience and to ensure successful order fulfillment, we collect the following types of information:

  • Personal Information:
    • Username: Required for account creation and login purposes.
    • Full Name: Necessary for order processing and delivery.
    • Mobile Number: Used for communication regarding order updates, delivery status, and customer support.
    • Email Address: Used for transactional emails, newsletters, and customer inquiries.
    • Shipping and Billing Address: Required for delivering purchased products and generating invoices.
  • Payment Information:
    • We collect transaction details, such as order amount and payment method. However, we do not store sensitive payment details like credit/debit card numbers or CVVs. Payments are processed securely via trusted third-party payment gateways.
  • Non-Personal Information:
    • Browsing behavior, IP address, device details, operating system, and website interactions collected through cookies and analytics tools.
    • This data helps us improve website functionality, security, and customer experience.
  • Transaction Information:
    • Purchase history, order details, payment confirmation, and return requests to manage orders efficiently.
  • Customer Support Information:
    • Messages, inquiries, and complaints shared with our support team for addressing concerns and enhancing customer satisfaction.

3. How We Use Your Information Your personal information is used strictly for the following purposes:

  • Order Processing & Fulfillment: To process payments, ship products, and ensure timely delivery.
  • Customer Communication: To send order confirmations, shipping updates, and respond to queries.
  • Personalized Shopping Experience: To recommend products based on your preferences and past purchases.
  • Marketing & Promotions: To send promotional emails, special offers, and newsletters. You can opt out at any time.
  • Fraud Prevention & Security: To monitor transactions and protect against fraudulent activities.
  • Legal Compliance: To comply with applicable laws and regulations.

4. Sharing Your Information We deeply respect your privacy and do not sell, trade, or rent your personal data to third parties. However, we may share information under the following circumstances:

  • Service Providers & Partners:
    • Payment gateways for processing transactions securely.
    • Courier and logistics partners for product delivery.
    • IT service providers for website maintenance and security.
  • Legal Compliance:
    • If required by law, regulatory authorities, or government agencies.
    • To protect our rights, prevent fraud, or enforce our terms of service.
  • Business Transfers:
    • In the case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security We take stringent security measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. These measures include:

  • Secure Socket Layer (SSL) encryption to safeguard transactions.
  • Restricted access to personal data, allowing only authorized personnel to handle it.
  • Regular security audits and software updates to prevent cyber threats.

However, while we strive to protect your data, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and avoid sharing account credentials.

6. Your Rights and Choices As a valued customer, you have the following rights regarding your personal data:

  • Access & Update: You can access and update your personal details by logging into your account.
  • Delete Information: You can request deletion of your account and associated data.
  • Opt-Out of Marketing: You can unsubscribe from promotional emails via the opt-out link.
  • Request Data Details: You can request information on the data we collect and how it is used.

For any of these requests, please contact us at contact@sirislotus.com or call +91 8500298800.

7. Cookies and Tracking Technologies We use cookies and similar tracking technologies to improve your experience, analyze website traffic, and personalize content. You can manage cookie preferences in your browser settings. Disabling cookies may affect site functionality.

8. Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing personal information.

9. Children’s Privacy Sirislotus.com is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we discover that a child has provided us with personal data, we will delete it immediately.

10. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with an updated effective date. We encourage you to review this page regularly.

11. Contact Information If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

We value your trust and are committed to protecting your privacy.